Verizon Fios Outage Report (2024)

Verizon Fios Outage Report (1)

Why is my Verizon Fios service not working?

No problems detected

If you are having issues, please submit a report below.

Verizon Fios is a bundled broadband internet access, telephone, and television service that operates over a fiber-optic communications network with over 5 million customers in the United States.

Full Outage Map

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What isn't working?

Please let us know what issue you are experiencing with Verizon Fios:

Thank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!


In the last three months, how would you rate Verizon Fios?

3.02 out of 5 13,713 ratings

Thank you!

Problems in the last 24 hours

The graph below depicts the number of Verizon Fios reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Verizon Fios Outage Report (9)

At the moment, we haven't detected any problems at Verizon Fios. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Verizon Fios compensate me for the outage?

Verizon Fios outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.

If you use Verizon Fios and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Verizon Fios has sometimes offered some customers credits and other compensation for the inconvenience.

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Most Reported Problems

The following are the most recent problems reported by Verizon Fios users through our website.

  1. Verizon Fios Outage Report (10)

    Internet (61%)

  2. Verizon Fios Outage Report (11)

    TV (12%)

  3. Verizon Fios Outage Report (12)

    Wi-fi (12%)

  4. Verizon Fios Outage Report (13)

    Total Blackout (8%)

  5. Verizon Fios Outage Report (14)

    Phone (4%)

  6. Verizon Fios Outage Report (15)

    E-mail (3%)

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Live Outage Map

The most recent Verizon Fios outage reports came from the following cities:Washington, D.C., Jersey City, East Orange, Brooklyn, New York City, Hyattsville, Reston, Chevy Chase, Newport News, Philadelphia, Middletown, Exeter, Baltimore, Ardmore and Ashland.

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CityProblem TypeReport Time
Verizon Fios Outage Report (16)Washington, D.C.Internet
Verizon Fios Outage Report (17)Jersey CityInternet
Verizon Fios Outage Report (18)East OrangeInternet
Verizon Fios Outage Report (19)BrooklynWi-fi
Verizon Fios Outage Report (20)BrooklynInternet
Verizon Fios Outage Report (21)New York CityInternet
Full Outage Map

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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

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Verizon Fios Issues Reports

Latest outage, problems and issue reports in social media:

  • Verizon Fios Outage Report (23)Anthony (@plyanthony321) reported

    @AndrewFrech @VerizonSupport Dude I've dealth with the FIOS support and it is the biggest garbage support ever. Weird as the wireless side isn't so bad. Best advice. Ditch the voice call and do it through online chat, works more smoothly to get something done.

  • Verizon Fios Outage Report (24)Just the Facts Sam! (@JusttheFactsSa1) reported

    @iontv fix the “your fios TV is working. The context provider is not currently sending programming for this channel.” It’s been 24 hours. If it’s at your end do something fast I’m missing the shows.

  • Verizon Fios Outage Report (25)shawnie rocker 🇺🇸🇸🇾 (@NJYankeeGrl) reported

    @baldvinny @YESNetwork I had to have @verizonfios installed. Terrible

  • Verizon Fios Outage Report (26)Joe Toledo (@Bunshininja) reported

    @verizonfios @VerizonSupport is there an outage in Jersey City? Don’t have internet since this morning. #fios

  • Verizon Fios Outage Report (27)Andrew Frech (@AndrewFrech) reported fromChesapeake Mobile Home Park, Virginia

    I guess my “**** you” was an even bigger “**** you” from you first when I returned my ****** rental router @Verizon @VerizonSupport @verizonfios #hatetheplayernotthegame this is a real kick in the teeth. 😒

  • Verizon Fios Outage Report (28)Tweak This 👾 (@TweakThis417) reported

    @CoxHelp @CoxComm @verizonfios why don’t you service The area in Norfolk, VA?

  • Verizon Fios Outage Report (29)Mr. Doodoo Pants (@kevbauder) reported

    @verizonfios I make an appointment weeks ago, receive a dozen text messages about the install & the tech never shows. I should just cancel & go back to xfinity you dorks

  • Verizon Fios Outage Report (30)Trump You Lying ******* (@Cannabi02960735) reported

    Bring @verizonfios to our area. Give us a fast option besides lousy slow @GetSpectrum broadband

  • Verizon Fios Outage Report (31)Caleb Govoruhk (@CalebGovoruhk) reported

    Hey @VerizonSupport today I signed up for Fios, choosing to pay a $150 deposit instead of providing my SSN (Internet service is not a line of credit, there isn't a reason for any sort of credit check). @Experian detected that you accessed my credit information anyway... Um?

  • Verizon Fios Outage Report (32)tom n. (@twn1962) reported

    @frankmorano I guess the same reason why people don’t have a horse and buggy anymore. I have one but it’s part of a triple play with FiOS never use it never answer it .By the way love your show listen to it every night.

  • Verizon Fios Outage Report (33)The Magic Chupacabra (@MagicChupacabra) reported

    @Julephenia @Xfinity I've found there's rarely a point to where leaving comcast service has a downside.With you being in nj you're still in Verizon territory so fios might be an option.Never cared for their phone support but that **** never broke down here.

  • Verizon Fios Outage Report (34)Jack Garvey (@JackGarveyNJ) reported

    @verizonfios Certainly not happy with @verizonfios right now. I have a business account, which I am running my business on. FIOs box died. Tech support can’t get me a replacement box FOR TWO DAYS!!! WTF? My business is DOWN for TWO days.

  • Verizon Fios Outage Report (35)Aigner (@caignerlovesyou) reported

    @verizonfios y’all have got to get your customer service together. 2 hrs and no one has any idea how to resolve my issue....????

  • Verizon Fios Outage Report (36)Nia (@niagee_) reported

    😡 @verizonfios so y’all gonna fix this outage or what?

  • Verizon Fios Outage Report (37)Megan Fitzsimmons (@fitzsmegan) reported

    Guess whose internet is out again. **** yup @verizonfios

  • Verizon Fios Outage Report (38)Leslie in FL (@shorty_from) reported

    @BigDickFrancesa MSG Network treat the Islanders as an orphan. Most of their games are on the overflowing channel that I don't even have on FIOS. The Blackbird does not have MSG+ 2.

  • Verizon Fios Outage Report (39)King BamBino (@daBLUNTEDjoy) reported

    @MindFlayerManny I got fios so I refused to get that cable... lol we were having connection issues but I really think it was Nintendo. There was a week or so where the connection was horrible.

  • Verizon Fios Outage Report (40)Aigner (@caignerlovesyou) reported

    @verizonfios Literally 2 hrs and over 8 transfers to different departments/service reps. I have a charge on my bill that shouldn’t be there...it shouldn’t be this difficult....

  • Verizon Fios Outage Report (41)Nae ✨ (@naelovescorgis) reported

    @AyuuniiArt Yikes 😬 we have Telus and our internet is fine but we’re on their fios connection. Shaw was awful in our building bc they had only one connection basically for every unit vs with Telus we now have our own connection if that makes sense

  • Verizon Fios Outage Report (42)Nick Franciosa (@NickFranciosa) reported

    @verizonfios how many techs do you need to send out to actually fix an issue. I’ve had 2 come out and I still have no internet. This is absolutely ridiculous.

  • Verizon Fios Outage Report (43)⚾🍎😷Austin🍀Mickey🦂🇺🇸🗽 (@AM_7686) reported

    @verizonfios Your router’s suck!!! Frequently need to be reset. Also time to get off the high horse about your service and put a wps button on the router so can sync up a WiFi extender.

  • Verizon Fios Outage Report (44)TakemetoDavos (@G7Summitleader) reported

    @77cyko @ATT having just switched from verizon fios to altice, and had lots of problems on both sides. idk if you are talking cell phone or some other service, but i feel like that is pretty universal these days.

  • Verizon Fios Outage Report (45)Andrew Frech (@AndrewFrech) reported fromVirginia Beach, Virginia

    I need help with my Fios that YOUR AUTHORIZED RETAILER DISCONNECTED WITHOUT MY PERMISSION

  • Verizon Fios Outage Report (46)Lon 🇺🇲 (@skk8Rguy) reported

    @frankmorano Verizon won't support it anymore in my area and forced me to go to fios, went to Spectrum instead - cheaper, no separate long distance bills anymore.Landline has its own power supply so, I had to buy a battery backup for the modem. I still have cell phones as well.

  • Verizon Fios Outage Report (47)Jen (@Jennnova123) reported

    @Verizon @verizonfios @VerizonSupport Replaced ONT battery but network only connects to WiFi for 10 seconds if I switch from a private connection to a public one. Tried everything. Router reset manually. Can’t launch anything support-related in FiOS menu. Help?

  • Verizon Fios Outage Report (48)John Whelan (@JWhale54) reported

    @verizonfios is awful internet always going out and slow even when it’s working. And every time I have an issue it’s at least 3 days to get service. Only have had them for like 3 months and nothing but issues @VerizonSupport

  • Verizon Fios Outage Report (49)DrDandalf (@DrDandalf) reported fromFair Oaks, Virginia

    @DIRECTV @DIRECTVService @ItsOnATT I have a question. If I currently have directv satellite, and am still in contract, is there a way to switch to the new AT&T TV service without paying a cancelation fee? Please don't make me switch back to Fios.

  • Verizon Fios Outage Report (50)Sherlock T @madisonbeer Fan Page🤍🤍 (@Trimm13r) reported

    @Decemate When I get my 1k/1k Fios in the morning, next challengers pub I’m entering, to have you bad on my NY host

  • Verizon Fios Outage Report (51)Andrew Frech (@AndrewFrech) reported fromChesapeake Mobile Home Park, Virginia

    I guess in retrospect I could’ve thrown @verizonfios your ****** router in a damn closet for the next 10 months and broken even with how much y’all screwed me out of today. $151 as of this evening mind you. @Verizon @VerizonSupport 🖕🏼

  • Verizon Fios Outage Report (52)Mr Meeseeks (@Intrnet_wyzrd) reported

    @verizonfios Is there an outage for the Southern New Jersey/Philadelphia area?

Verizon Fios Outage Report (2024)

FAQs

How do I find out if FiOS is down in my area? ›

To see if there are any mobile phone or Verizon Home Internet (5G Home or LTE Home) network outages in your area, visit our Check network status page. Verizon Fios Home Internet and TV customers can visit our residential Service outage information page.

How do I report no service to Verizon? ›

Customers can contact Verizon at 1-800-VERIZON (1-800-837-4966) or online at www.verizon.com/outage to report any service-related issue, receive alert and find helpful service- related FAQs.

What to do if FIOS is not working? ›

Troubleshooting
  1. Unplug your router for 30 seconds, plug it back in and try viewing again.
  2. If you have a network interface module (NIM) at your location, make sure it is plugged in and all connections to it are secure.
  3. Check your router to make sure all connections are correct and secure.

How do I report a Verizon landline problem? ›

Additionally, you can report a downed line online via the Verizon Troubleshooter. Non-customers call 1.800.Verizon (1.800.837.4966).

How do you check if a network is down? ›

ISP outages and network congestion

If your internet is completely out and you've already tried restarting the router, check your provider's social media pages, official website or sources like downdector.com for updates and outage reports. You can also call customer service, but be prepared for a long wait on hold.

How do I reset my FIOS network? ›

Locate the Reset button on the back of your router. With the router powered on, use the pointed end of a paperclip or similar object to press and hold the Reset button for 15 seconds. Wait for the router to fully reset and power back on.

What is the Verizon FiOS number? ›

What number is 1 800 837 4966? ›

Verizon's toll free number 1-800-VERIZON (1-800-837-4966) and website www.verizon.com/support. online at www.verizon.com/support to report any service-related issue.

How do I contact Verizon without service? ›

Verizon Contact Numbers
  1. Sales. 800-225-5499. 8 AM - 7 PM (Mon - Sat) 8 AM - 5 PM (Sun) ...
  2. Service. 800-922-0204. 8 AM - 7 PM (Mon - Sat) 8 AM - 5 PM (Sun) ...
  3. Technical Support. 800-922-0204. 8 AM - 9 PM (7 days/week) All time zones are local (PT for customers in HI/AK) ...
  4. Sales & Service. 800-837-4966. 8 AM - 7 PM ET (Mon - Fri)

What is the number for Verizon FIOS troubleshooting? ›

You can call 800-837-4966 and a Verizon agent will connect you with a Tech Support Pro agent via a priority queue. The MyFios app provides immediate contact with a Tech Support Pro agent via phone.

What color should a Verizon router light be? ›

The Router Status LED will be solid white when your Verizon Router is turned on, connected to the internet, and functioning normally.

How do I check my FIOS signal? ›

Test using the My Fios app

Using the My Fios app select: Internet > under Wi-Fi Health Check select Wi-Fi Analyzer or Speed Test.

How do I report an outage in my area with Verizon? ›

You can report any service outage via our 800# - 800.922. 0204 from a working phone or 611 on your verizon phone from a location not affected.

How do I report a landline not working? ›

Most providers offer several ways to contact them about a fault. These include by phone, online, a 'live chat' function or a service app. Contact your provider as soon as possible and try to describe the fault as best you can.

How do I report network issues to Verizon? ›

Verizon Wireless Services

Contact Customer Support (*611 from your cell phone or 800-922-0204) to report poor coverage. I'm sorry to learn you are experiencing issues with coverage, GEOWAN99. As Tikibar1 mentioned, you can contact support to report service issues.

How do I check My Verizon signal in my area? ›

How to Check Verizon Coverage in the US
  1. Open the 4G LTE and 5G network coverage locator.
  2. Click or tap the Personal or Business tab then from the 'Search address or location' field, enter a valid address, city and state or zip code (e.g., 1060 W. Addison St., Chicago, IL) then click or tap the. Magnifying glass icon. .

How do I know if my FIOS router is working? ›

The Router Status LED will be solid white when your Fios Router is turned on, connected to the internet, and functioning normally. The WPS button is used to initiate Wi-Fi Protected Setup. This is an easy way to add WPS capable devices to your Wi-Fi network.

How can I check if Verizon Internet is available in my area? ›

Check if Verizon Fios is Available to You

Please call a representative at (855) 941-4390 to confirm. Verizon Fios is available at this address. Explore plans below or call (855) 941-4390 to get started. Please enter a valid address.

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