Verizon Fios Outage Map (2024)

Verizon Fios Outage Map (1)

The map below depicts the most recent cities in the United States where Verizon Fios users have reported problems and outages. If you are experiencing problems with Verizon Fios, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Verizon Fios users affected:

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Verizon Fios Outage Map (9)

Verizon Fios is a bundled broadband internet access, telephone, and television service that operates over a fiber-optic communications network with over 5 million customers in the United States.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

LocationReports
Washington, D.C., DC164
Brooklyn, NY147
Philadelphia, PA128
New York City, NY92
Pittsburgh, PA39
Baltimore, MD33
Newark, NJ33
Jersey City, NJ30
Queens, NY24
The Bronx, NY23
Alexandria, VA21
Fairfax, VA19
Louisville, OH19
Boston, MA16
Staten Island, NY15
Arlington, VA14
Birmingham, AL14
Ashburn, VA14
Buffalo, NY14
Oklahoma City, OK14
New Castle, DE13
Richmond, VA12
Woodbridge, VA10
Atlanta, GA10
Virginia Beach, VA10
Plymouth Meeting, PA10
Herndon, VA10
Reston, VA9
Silver Spring, MD9
Rochester, NY9

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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

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Verizon Fios Issues Reports

Latest outage, problems and issue reports in social media:

  • Verizon Fios Outage Map (11)Anthony (@plyanthony321) reported

    @AndrewFrech @VerizonSupport Dude I've dealth with the FIOS support and it is the biggest garbage support ever. Weird as the wireless side isn't so bad. Best advice. Ditch the voice call and do it through online chat, works more smoothly to get something done.

  • Verizon Fios Outage Map (12)Just the Facts Sam! (@JusttheFactsSa1) reported

    @iontv fix the “your fios TV is working. The context provider is not currently sending programming for this channel.” It’s been 24 hours. If it’s at your end do something fast I’m missing the shows.

  • Verizon Fios Outage Map (13)shawnie rocker 🇺🇸🇸🇾 (@NJYankeeGrl) reported

    @baldvinny @YESNetwork I had to have @verizonfios installed. Terrible

  • Verizon Fios Outage Map (14)Joe Toledo (@Bunshininja) reported

    @verizonfios @VerizonSupport is there an outage in Jersey City? Don’t have internet since this morning. #fios

  • Verizon Fios Outage Map (15)Andrew Frech (@AndrewFrech) reported fromChesapeake Mobile Home Park, Virginia

    I guess my “**** you” was an even bigger “**** you” from you first when I returned my ****** rental router @Verizon @VerizonSupport @verizonfios #hatetheplayernotthegame this is a real kick in the teeth. 😒

  • Verizon Fios Outage Map (16)Tweak This 👾 (@TweakThis417) reported

    @CoxHelp @CoxComm @verizonfios why don’t you service The area in Norfolk, VA?

  • Verizon Fios Outage Map (17)Mr. Doodoo Pants (@kevbauder) reported

    @verizonfios I make an appointment weeks ago, receive a dozen text messages about the install & the tech never shows. I should just cancel & go back to xfinity you dorks

  • Verizon Fios Outage Map (18)Trump You Lying ******* (@Cannabi02960735) reported

    Bring @verizonfios to our area. Give us a fast option besides lousy slow @GetSpectrum broadband

  • Verizon Fios Outage Map (19)Caleb Govoruhk (@CalebGovoruhk) reported

    Hey @VerizonSupport today I signed up for Fios, choosing to pay a $150 deposit instead of providing my SSN (Internet service is not a line of credit, there isn't a reason for any sort of credit check). @Experian detected that you accessed my credit information anyway... Um?

  • Verizon Fios Outage Map (20)tom n. (@twn1962) reported

    @frankmorano I guess the same reason why people don’t have a horse and buggy anymore. I have one but it’s part of a triple play with FiOS never use it never answer it .By the way love your show listen to it every night.

  • Verizon Fios Outage Map (21)The Magic Chupacabra (@MagicChupacabra) reported

    @Julephenia @Xfinity I've found there's rarely a point to where leaving comcast service has a downside.With you being in nj you're still in Verizon territory so fios might be an option.Never cared for their phone support but that **** never broke down here.

  • Verizon Fios Outage Map (22)Jack Garvey (@JackGarveyNJ) reported

    @verizonfios Certainly not happy with @verizonfios right now. I have a business account, which I am running my business on. FIOs box died. Tech support can’t get me a replacement box FOR TWO DAYS!!! WTF? My business is DOWN for TWO days.

  • Verizon Fios Outage Map (23)Aigner (@caignerlovesyou) reported

    @verizonfios y’all have got to get your customer service together. 2 hrs and no one has any idea how to resolve my issue....????

  • Verizon Fios Outage Map (24)Nia (@niagee_) reported

    😡 @verizonfios so y’all gonna fix this outage or what?

  • Verizon Fios Outage Map (25)Megan Fitzsimmons (@fitzsmegan) reported

    Guess whose internet is out again. **** yup @verizonfios

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Verizon Fios Outage Map (2024)

FAQs

How do I find out if FiOS is down in my area? ›

To see if there are any mobile phone or Verizon Home Internet (5G Home or LTE Home) network outages in your area, visit our Check network status page. Verizon Fios Home Internet and TV customers can visit our residential Service outage information page.

Why isn't my Verizon FIOS Internet working? ›

When all else fails, try unplugging the router and modem for about 60 seconds, to reset them, then plug them back in. This will reset them with the ISP and may fix the problem. If that didn't do it, the next step to try is manually removing and re-adding the Wi-Fi network from the device's settings.

How do I reset my Verizon FIOS signal? ›

Unplug the router. For more specific instructions on router settings and issues, contact the router's manufacturer. Wait 1 minute. Plug the router back in.

Does FIOS stay on during power outage? ›

During a power outage, traditional landline service that runs over a copper network generally will continue to operate. However, phone service over a fiber network (from your cable company or Verizon FiOS) will not and requires battery to continue operating during an outage (see VoIP below).

Why is My Verizon FIOS not working on my TV? ›

Unplug your router for 30 seconds, plug it back in and try viewing again. If you have a network interface module (NIM) at your location, make sure it is plugged in and all connections to it are secure. Check your router to make sure all connections are correct and secure.

How do you check if a network is down? ›

ISP outages and network congestion

If your internet is completely out and you've already tried restarting the router, check your provider's social media pages, official website or sources like downdector.com for updates and outage reports. You can also call customer service, but be prepared for a long wait on hold.

Where is reset button on FIOS router? ›

Using the tip of a ballpoint pen or pencil, press and hold the reset button located on the rear of the device for at least 3 seconds.

Why do I keep losing my Verizon internet connection? ›

Rebooting (turning off and then back on) your router solves most Wi-Fi issues. Upon rebooting newer model routers generally select the least crowded frequencies. If you have a dual-band router like the Fios Quantum Gateway, try enabling both 2.4GHz and 5GHz.

How do I refresh my Verizon signal? ›

Rebooting the phone forces the SIM card to reset its own connection with the Verizon Wireless network.

How do I reset my Verizon FIOS after a power outage? ›

Turning your router off and on solves most connection issues:
  1. Unplug your router.
  2. Wait one minute.
  3. Plug your router back in.
  4. Attempt to connect to the internet.

Should I unplug my TV during a power outage? ›

It's strongly recommended that expensive electronics be unplugged during an outage to protect them from power surges when electricity is restored, but for when you can't unplug, surge protectors will help prevent damage to electronics like computers and televisions.

How long does a Verizon FiOS battery last? ›

When a fully charged 12-volt battery is installed in the BBU, you will have up to 8 hours of backup power for basic voice service, including calls to 911. Note: Internet and TV service will not be available during a power outage even if a fully charged battery is installed.

How do I check My Verizon signal in my area? ›

How to Check Verizon Coverage in the US
  1. Open the 4G LTE and 5G network coverage locator.
  2. Click or tap the Personal or Business tab then from the 'Search address or location' field, enter a valid address, city and state or zip code (e.g., 1060 W. Addison St., Chicago, IL) then click or tap the. Magnifying glass icon. .

How do I check my FIOS signal? ›

Test using the My Fios app

Using the My Fios app select: Internet > under Wi-Fi Health Check select Wi-Fi Analyzer or Speed Test.

How do I know if my FIOS router is working? ›

The Router Status LED will be solid white when your Fios Router is turned on, connected to the internet, and functioning normally. The WPS button is used to initiate Wi-Fi Protected Setup. This is an easy way to add WPS capable devices to your Wi-Fi network.

How can I check if Verizon Internet is available in my area? ›

Check if Verizon Fios is Available to You

Please call a representative at (855) 941-4390 to confirm. Verizon Fios is available at this address. Explore plans below or call (855) 941-4390 to get started. Please enter a valid address.

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