Why is my MetroNet service not working?
No problems detected
If you are having issues, please submit a report below.
Headquartered in Evansville, Indiana, MetroNet is a company that provides fiber optic telecommunication services, including high-speed Fiber Internet, Fiber Phone, Fiber IPTV with a wide variety of programming and products.
Full Outage Map
Advertisem*nt
What isn't working?
Please let us know what issue you are experiencing with MetroNet:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate MetroNet?
3.11 out of 5 10,591 ratings
Thank you!
Problems in the last 24 hours
The graph below depicts the number of MetroNet reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at MetroNet. Are you experiencing issues or an outage? Leave a message in the comments section!
Will MetroNet compensate me for the outage?
MetroNet outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use MetroNet and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. MetroNet has sometimes offered some customers credits and other compensation for the inconvenience.
Advertisem*nt
Most Reported Problems
The following are the most recent problems reported by MetroNet users through our website.
Internet (74%)
-
Wi-fi (9%)
-
Total Blackout (9%)
-
TV (4%)
-
E-mail (3%)
-
Phone (1%)
Advertisem*nt
Live Outage Map
The most recent MetroNet outage reports came from the following cities:Portage, Shelbyville, Schaumburg, Greencastle, Washington, D.C., Charlotte, Raleigh, Minneapolis, Huntington, Indianapolis, Detroit, Louisville, Dayton, Chicago and Clarendon Hills.
Loading map, please wait...
| City | Problem Type | Report Time |
|---|---|---|
 Portage | Total Blackout | |
| Shelbyville | Total Blackout | |
| Schaumburg | Internet | |
| Greencastle | Internet | |
| Greencastle | Internet | |
| Washington, D.C. | Internet |
Advertisem*nt
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Advertisem*nt
MetroNet Issues Reports
Latest outage, problems and issue reports in social media:
- Eddie (@EddieK76) reported
@ssbd86 @metronetfiber Not my understanding there will be. Was told it’s not an issue that’s being reported as an outage but rather a networking issue.
- Robert (@rpear27) reported
@metronetfiber @Jello_CF This issue is everywhere in Indiana and Illinois. Massive packet loss!
- Kiwiz (@____kiwiz) reported
@seraph_six @metronetfiber Same dogsh*t *** retarded *** fake company built on lies absolutely ******* clowns fix your ****
- Martin Falada (@MartyF81) reported
@metronetfiber @Taco3566 Hi this is has been going on for a few days now with the same answers over and over. This is no longer an acceptable answer. Your website doesn't even mention the issue anywhere. What is being done to remove the problematic 3rd party?
- YosoyBRod (@yosoybrod) reported
@Ewok @metronetfiber Ewok, I was having the same issues with Metronet but in Minnesota. They fixed it now, but when it wasn’t working for me I used exit lag and it literally fixed everything. I had to use exit lag for like 4 weeks until they finally fixed their stuff. Worth a shot
- SideShowBob (@ssbd86) reported
@metronetfiber seriously what is going on. I cannot even stay connected to an online game right now. 3 disconnects in 8 minutes. Can we get an update on when this two day old problem will be fixed?
- SideShowBob (@ssbd86) reported
@metronetfiber @EddieK76 Not improving on my end. Two disconnects from a game server in the last 15 minutes. Last night was so bad my team had to play a man short because I got disconnected so often. Assuming there will be some sort of broad communication to customers? Issues were reported widely
- ForeverCarried (@ForeverCarried) reported
@metronetfiber has there been any resolution to the awful packet loss for games, especially WoW? Unplayable the last 2 evenings and there are plenty of reports and data on several forums about it. Thanks.
- Eddie (@EddieK76) reported
@MartyF81 @metronetfiber @Taco3566 So I was told that since this is a networking issue with a 3rd party they aren't classifying it as an outage. (I have my inside guesses why). But this is day 3 and I cannot fathom how this cannot be resolved and instead of rerouting traffic which is what I was told
- FaZe Ewok (@Ewok) reported
. @metronetfiber please fix the wifi dude
- Eddie (@EddieK76) reported
@metronetfiber @mooninate @ctodd7991 Just as I assumed nothing has been sent out although I think the issue is resolved but like I said nothing was sent out.
- Conenem (@conenemfn) reported
@metronetfiber No, awful company fix your internet
- Zack Gilbert (@EdGamer) reported
@metronetfiber @seraph_six This is good to know and would have been nice to receive a notification message. I have been problem solving for 2 days and losing my mind thinking it’s my problem. Is there an eta on a fix? In a few hours, a day, or more? Thanks (from an overall very happy customer)
- Intentionz (@TTV_Intentionz) reported
@Ewok @metronetfiber Can you @ Comcast and tell them to fix their **** too?
- Hey It's Burnsie (@itsburnsie) reported
@Bwllet @metronetfiber Yeah what's going on with the Packet Loss? Does anyone know? In some scenarios it's REALLLY bad.
- FaZe Ewok (@Ewok) reported
@metronetfiber Fix the internet
- McDowell (@ctodd7991) reported
@EddieK76 @metronetfiber @mooninate I wish they would just be honest and say they screwed up. Blaming it on a third party and yet providing zero substantial information or a real acknowledgement of the issue isn't a good look.
- YosoyBRod (@yosoybrod) reported
@Ewok @metronetfiber I also called about 5 times to try and get them to fix it but all they ever said was, were working on it. I suggest calling them back and requesting to speak with a NOC Technician. < the only people who actually could tell you what might be happening
- McDowell (@ctodd7991) reported
@EddieK76 @metronetfiber @mooninate are trying to find a temporary Band-Aid. Either option is completely unsatisfactory. I'm considering switching back to spectrum. In 2020 during COVID crisis having poor internet isn't an option.
- lifi (@lifiwtf) reported
@metronetfiber fix ewoks wifi
- Eddie (@EddieK76) reported
@metronetfiber @ssbd86 I firmly believe we will never get word. I go to my portal and under status notifications shows nothing is wrong. This is ridiculous
- Eddie (@EddieK76) reported
@MartyF81 @metronetfiber @Taco3566 They should be fixing the issue not with a band aid.
- Eddie (@EddieK76) reported
@metronetfiber @Jello_CF Btw I asked for this to be bubbled up yesterday via chat and was told no since there is no outages showing. I will be shocked if we hear anything since the portal doesn’t show any outage information and calling in they don’t show it either. Frustrating
- Alan Hix (@Jello_CF) reported
@metronetfiber I contacted support last night and was informed that they where investigating an issue in my market. Is there a way to get updates on the progress?
- Makenzi Sallee (@MakenziSallee) reported
I am NEVER using AT&T when I move into my own home. I will be using @TMobile and @metronetfiber.
- Tom Laxton (@venvard) reported
...@metronetfiber seems to be overwhelmed by problems. Unable to get any help
- The Nev (@FollowTheNev) reported
@metronetfiber Can you just come clean and tell us the problem thats affecting most of your customers the last few days? I’m dropping like every 6th packet to Google and other services. I’d just like to know when I can expect to have working services again. Thanks.
- Bwllt (@Bwllet) reported
@metronetfiber please fix the packet loss
- bleep👻- Commissions Open! (@bleepmusic) reported
@metronetfiber Been experiencing packet loss, lag, and generally unstable internet for the past day and a half. Is there currently maintenance being done in the central Indianapolis area?
- FaZe Ewok (@Ewok) reported
@metronetfiber I called and they said they are working on it. But its been 2 days and my charity fortnite tournament had bad packet loss and high ping. I couldn't play my best in the game and its been long time when will this be fixed???
