The APP will always log you out when you change the screen to another location. This is a security feature.
Transaction fees apply for selected transfers and bill payments
No
Charges apply for Mobile Money, Interfunds transfers, card P2P services and Ecobank Africa transactions
From Apple Store (IOS) and Play Store (Android)
Available services varies from country to country.
Smartphones running Android, iOS and Windows Operating Systems
Transfers within Africa
If your smartphone, tablet or laptop is lost or stolen, It"s unlikely that someone could access your banking account information unless they also know your Online Banking user name and password.
Click on the Forgot PIN link on the APP, then click on call now for the contact center to reset your PIN.
The Ecobank Mobile App is a secured, convenient and reliable mobile-based channel used to perform financial transactions on the go by both account holders and non-account holders of the bank.
o Airtime purchaseo Bill paymentso Instant transferso Card Serviceso View and request statements o Travel ticket purchase o BranchATMPOS Locator etc.
Your APP can only access by a user who knows your PIN. A profile can however be deactivated if you call the contact center.
Yes. Your current existing limit for online financial transactions applies
No
No
Go to ‘Account Settings’ and change your PIN
The APP logs a user out once it’s not the active screen being viewed for Funds Transfers, Xpress Token and My Account balances. To continue using a user has to input his PIN again.
Corporate accounts will not be available on the APP
No
YES. Cash-out transactions attract applicable fees
Registration is completed as soon as your preferred onboarding credentials (internet banking or debit card) are inputted.
You would be required to sign up for the internet banking service or request for an instant debit card before you can enroll on the Ecobank Mobile App.Alternatively, you can an Xpress account on your mobile device
The App is available on the android and iOS store. Check the following (a) You are using the correct credentials to access the store (b) Check that your internet is working on the phone (c) Check that you have disk space to install the APP.
o Simply download the Ecobank Mobile App, from Apple Store, Google Play, Play Store and IOS o Input your mobile number, select your country and language of choice and accept the terms and conditionso Next you activate your profile with your debit card or Internet Banking credentialso Go to the menu and select ‘Open an Xpress Account’ o Complete registration as prompted
To enroll for Ecobank Mobile, download and the Ecobank Mobile app in the Appstore and proceed to enroll.
You can an express account using your registered mobile number or you can onboard using your Non Ecobank Card
You will be required to provide Card Number + PIN
o Simply download the Ecobank Mobile App from Apple Store, Google Play, Play Store and IOSo Input your mobile number, select your country and language of choice and accept the terms and conditionso Go to the menu and select ‘Open an Xpress Account’ or "Use my Non Ecobank Card"o Complete registration as prompted
Log out is available on the main menu at the bottom
Yes but you are advised to use a different PIN
Kindly call the Contact center for further assistance.
No
Yes, the APP relies on having internet access and not location. The user can change to the country of their choice on the settings.
No. The Ecobank mobile App requires internet connectivity at all times.
The APP requires internet to work. If your mobile data runs out you can still use a different source of internet, e.g. Wifi
No. Please visit any of our branches for an instant card.No. You can call the call center to have this done
No
No. you will have to your records on your existing Ecobank account with the new phone number
No. The mobile number must be registered on your Ecobank account.
Yes. Billers available vary from country to country. Check in Paybill for billers within your Country.
No. Only phone numbers registered on our SMS alert platform are valid
No, once a bill is paid it cannot be reversed.
Yes
NO. you can only use a registered mobile number
No
Call, email or chat with our 247 contact center for assistance
Login PIN can be changed in settings.
Yes, you can. Click on the “Active e-tokens” tab and select the source account that you used in generating your e-token. The list of all active e-tokens will be populated. the one you want to cancel and press the “” icon. Confirm by inputting your mobile banking PIN.
No. You can only withdraw the full amount
1 of the e-token amount.
3 days
Please input the same PIN that you use whenever you go to the ATM to withdraw cash.
You can withdraw cash by generating an e-token via Xpress Cash on the Ecobank Mobile app, which you can redeem at any Ecobank branded ATM or Xpress Agent Point.
The maximum amount is determined by each affiliate. Kindly contact us via web chat on the ecobank website, for limits which apply to your affiliate
They are both merchant payment products. mVisa will only work if you have a Visa card attached to your profile but Masterpass will work using your attached account regardless of whether you have a card attached or not.
This error has nothing to do with the Ecobank Mobile App. Rather it arises when your phone reaches its storage capacity on the internal storage where apps are stored. To resolve this, kindly some media from your phone, and try again. If you face further challenges, kindly chat with us via www.ecobank.com
Please enter your phone number without the initial zero (0). For example, if your phone number is 0244XXXXXX, enter 244XXXXXX.
Once you input the account number correctly, the beneficiary name will be populated automatically.
For now you can visit any ecobank branch for assistance to link your existing ecobank account to the express account which you d. A future is being worked on, that will enable you to link multiple accounts.
Kindly select the Ecobank market you want to transact in and choose the appropriate dial code which represents the country you are in and complete registration as required.
E-tokens generated via Xpress Cash last for 3 days
It usually takes up to 2 working days.
There is no limit on the number of cards you can attach to the Ecobank App
“Other Services” on the landing page of the Ecobank App. Choose “Card Services”, and “Add Card”. Complete all required details.
Please click on ‘Other Services’ on the bottom tab of the screen and select Reset PIN. Then proceed to use your preferred method of resetting your PIN via, Debit Card, RIB credentials or Answer Security questions.
This error message is often related to connectivity issues. Firstly, ensure that your DATA CONNECTION is on and working at optimal speed. If you still experience further challenges you may chat with us via www.ecobank.com for assistance.
Card P2P is a product that allows a customer to transfer funds from his Visa card to another Visa cardholder where the beneficiary’s bank is P2P certified, anywhere in the world
You cannot onboard the Ecobank App using a prepaid or Credit card issued by Ecobank. However, you can attach the above-mentioned cards to the app once you onboard by either, creating an Xpress account, onboarding with your Non Ecobank Card, or Activating
When you see the prompt to reset your account, choose “YES” and then activate with your RETAIL INTERNET BANKING credentials or your DEBIT CARD details.
You can onboard the Ecobank App via Visa, MasterCard and China Union Pay cards
Please click on ‘Other Services’ on the bottom tab of the screen and select Reset PIN. Then proceed to use your preferred method of resetting your PIN via, Debit Card, RIB credentials or Answer Security questions.
Please enter your phone number without the initial zero (0). For example, if your phone number is 0244XXXXXX, enter 244XXXXXX.
For now you can visit any ecobank branch for assistance to link your existing ecobank account to the express account which you d. A future is being worked on, that will enable you to link multiple accounts.
Kindly select the Ecobank market you want to transact in and choose the appropriate dial code which represents the country you are in and complete registration as required.
Once you input the account number correctly, the beneficiary name will be populated automatically.
There is no limit on the number of cards you can attach to the Ecobank App
